Home Play Support Products Blog

Support Topics


#1

I think that people who are being concerned in a support topic should be allowed to post in there. For example.

Username: Player1212 was swearing. Look at this proof
F-Mod: Thanks for the report !
Player1212: Sorry, I see my mistake and would like to take a second chance.
F-Mod: Hello, If you would like to make a ban appeal, go to this site.

Or a bug report here; a beta tester should be allowed to respond saying that they forwarded the bug. Or a user asking a question about being mod, a mod should be allowed to answer the question.


#2

I believe we do let them know the appropriate place to forward a ban appeal on our reminder to not post on support topics.

The forum moderators can forward the bug report to a beta tester, and the beta tester can forward it.


#3

Isn’t that very indirect?


#4

The majority of the beta tester team don’t use the forums. In my opinion it is much more organized if only forum moderators/helpers reply to Support topics, and then sort them accordingly.


#5

Who gave you that info?


#6

Most the inactive betas have been removed,


#7

No, they haven’t been, atleast not all, but the most active Betas do use the Forum.


#8

Yeah! I don’t dont know who gave them the idea that most of the betas DONT use the forums…


#9

Also I have never seen any mod forward an Bug to a beta, they always forward it to Devs.


#10

Agreed. Actually xCattyy is the only one I’ve seen it been done for.


#11

At least before I was removed.